Frequently Asked Questions
Everything you need to know about your Prolux beauty journey.
Are Prolux Cosmetics products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, and we only partner with suppliers who uphold the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for opened products?
Due to hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's progress in real-time.
Are your products safe for sensitive skin?
While our products are formulated with high-quality ingredients, we recommend checking the full ingredient list on each product page and performing a patch test before full application.