Returns & Exchanges
At Prolux Cosmetics, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we accept returns on unopened and unused products within 30 days of delivery.
Initiate Your Return
Log in to your account and visit the order history section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the unused cosmetic products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing